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BiG Sports Fans
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Home / FAQs
FAQs

Frequently Asked Questions

BiG Sports Fans is your ultimate destination for officially licensed sports merchandise. We offer a wide selection of authentic gear for fans of all major sports leagues and teams.

Frequently Asked Questions (FAQ)

Top 5 FAQ's

How can I place an order?
Placing an order is simple:
Browse Products: Explore our extensive collection of sports merchandise.
Add to Cart: Select your desired items and add them to your shopping cart.
Checkout: Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, Discover, American Express), Apple Pay, Google Pay, and PayPal

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.

What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 14 days for a refund. Items must be in original condition. Please see our Returns page for more information.

Ask Us

Ask questions about products by clicking the "Ask Us" on product pages.

Contact Us

Questions? Contact our customer care support team at (702) 443-5036

Authenticity Guaranteed

Every product we offer is officially licensed! Proudly support team.

Frequently Asked Questions

If you have questions or need further assistance, feel free to contact us. We’re here to make your shopping experience enjoyable and hassle-free.

What is BiG Sports Fans?

BiG Sports Fans is your ultimate destination for officially licensed sports merchandise. We offer a wide selection of authentic gear for fans of all major sports leagues and teams.

How can I place an order?

Placing an order is simple:

  • Browse Products: Explore our extensive collection of sports merchandise.
  • Add to Cart: Select your desired items and add them to your shopping cart.
  • Checkout: Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, Discover, American Express), Apple Pay, Google Pay, and PayPal

Do you offer international shipping?

Not yet, but check back soon as we are planning to add international shipping in the near future.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.

Once you have a tracking number you can check your shipment on our Order Tracking page.

What is your refund policy?

If you discover a manufacturing defect or are unsatisfied with the product, you are eligible for a full refund withinĀ 14 daysĀ of purchase. To qualify, the product must remain in itsĀ original condition, with the plastic packaging intact around the foam for protection.

How can I contact customer support?

Our dedicated customer support team is here to assist you. You can reach us through:

  • Email: help@bigsportsfans.com
  • Phone: (702) 443-5036
Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They make perfect gifts for sports enthusiasts and can be purchased directly from our website.

How can I stay updated on new products and promotions?

Join the BiG Sports Fans community by subscribing to our newsletter and following us on social media platforms. You’ll receive updates on the latest products, exclusive deals, and upcoming events.

Are all products officially licensed?

Absolutely. We take pride in offering only officially licensed merchandise, ensuring you receive authentic and high-quality products.

Can I cancel or modify my order after placing it?

We process orders quickly to ensure fast shipping, so changes or cancellations may not always be possible. If you need to make modifications, please contact our customer support team as soon as possible.

What if I receive a damaged or incorrect item?

We strive for accuracy and quality, but if you receive a damaged or incorrect item, please reach out to us immediately. We will resolve the issue immediately.

Do you offer bulk or team orders?

Yes! We provide special pricing for bulk and team orders. Contact our customer support team for more details on how we can fulfill your group’s needs.

How do I use a promo code?

Enter your promo code during checkout in the designated field. Discounts will be applied automatically before completing your payment. Some promo codes may have restrictions, so be sure to check the terms.

How long does shipping take?

Shipping times vary based on your location and the shipping method chosen at checkout. Standard domestic orders typically arrive within 2-6 business days, while international shipments may take longer.

Do you offer expedited shipping?

Yes, we offer expedited shipping options for those who need their gear quickly. Available shipping methods and estimated delivery times will be shown during checkout.

How do I create an account?

Creating an account is easy! Click on the ā€œSign Upā€ or ā€œMy Accountā€ section on our website, provide the required details, and you’ll be ready to track orders, save favorites, and receive exclusive deals.

Do you have a loyalty or rewards program?

We appreciate our loyal customers! Stay tuned for details about our upcoming rewards program, where you can earn points for purchases and redeem them for discounts on future orders.

Is my personal information secure?

Yes! We use industry-leading security measures to protect your personal information and ensure a safe shopping experience. We do not share your data with third parties.

Do you offer gift wrapping services?

At this time, we do not offer gift wrapping services. However, all orders are carefully packaged to ensure they arrive in excellent condition.

Can I preorder items before they are released?

Yes! Some exclusive or high-demand items may be available for preorder. If an item is on preorder, the expected shipping date will be listed on the product page.

What happens if an item is out of stock?

If an item is out of stock, you can sign up for restock notifications on the product page. We’ll notify you as soon as it becomes available again.

Do you offer "Pay Later" options?

Yes, we offer Klarna and Affirm. Both are great choices to place an order today, and pay for it later in smaller payments.

How do I subscribe or unsubscribe from emails?

To subscribe, simply enter your email in the signup section on our website. If you wish to unsubscribe, click the “unsubscribe” link at the bottom of any email, or adjust your preferences in your account settings.

What should I do if I’m experiencing website issues?

If you encounter any technical issues while browsing or checking out, try clearing your cache and refreshing the page. If problems persist, contact our support team for assistance.

Do you offer price matching?

We strive to provide competitive prices, but at this time, we do not offer price matching. However, we regularly offer promotions and discounts, so be sure to check our deals page!

How can I partner with BiG Sports Fans for sponsorships or collaborations?

We love working with brands, influencers, and sports communities! If you’re interested in a partnership, sponsorship, or collaboration, please contact us through our partnership inquiry form or email us at partnerships@bigsportsfans.com.

Need More Help?

If you have any other questions, feel free to contact our customer support team via:
šŸ“§ Email: help@bigsportsfans.com
šŸ“ž Phone: (702) 443-5036

Big Sports Fans - Gear Up, Game On!

BiG Sports Fans

10655 Park Run Drive, Las Vegas, NV 89144

(702) 443-5036

help@bigsportsfans.com

BiGsportsfans.com

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